Office Policies

Appointment Policies

Making an Appointment

  • Call (713) 497-1015 to schedule/reschedule an appointment. If after hours, please leave a message via voicemail or text message and we will return your call.
  • Same-day appointments are available for urgent needs, provided that you call ahead at least two hours before closing.
  • We do not accommodate walk-in patients, but we do our best to schedule patients as soon as possible.
  • Deposits will be required in order to schedule consult/treatment appointments.
  • Deposits will be collected at the time of scheduling and will be used towards your account.

Cancellation/No Shows and Late Arrivals

  • We strive to provide each patient we serve with our full attention and to create a schedule that can accommodate you as efficiently as possible. When we make an appointment with you, it is a two-way commitment.
  • If you need to cancel/reschedule your appointment please communicate directly with our office via phone/text (713) 497-1015, leave a voicemail if after normal business hours, or email info@heightsendo.com.
  • Patients who do not arrive for a scheduled appointment and did not cancel the appointment with at least 24 hours notice are considered a No Show.
  • Any new patient who fails to show up for their initial consultation will be charged a $50.00 fee.
  • Any established patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24-hour notice will be considered a No Show and charged a $50.00 fee.
  • If a second No Show or cancelation/reschedule of an appointment with less than 24-hour notice occurs the patient will be charged an additional $50.00 fee.
  • If a third No Show or cancelation/reschedule with less than 24-hour notice occurs the patient may be dismissed from Heights Endodontics.
  • The fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit if no credits exist currently on the patient’s account.
  • As a courtesy, we make reminder communication attempts (calls/text/email). If you do not receive or respond to these attempts the above Policy will remain in effect.
  • Late Arrival patients may be rescheduled at the office's discretion.

Financial Policies

  • We are committed to providing our patients with the best dental care possible. Included in that commitment is an open dialogue of our fees and financial policies

     Treatment Plan Estimate

  • Once we have assessed your dental condition, we will present you with a detailed treatment plan.
  • This treatment plan will include any fees for those services.
  • If you will be using your dental insurance to help pay for your care; please keep in mind that your dental insurance benefits are subject to various limits which are determined solely by your benefit provider.
  • Please bring your insurance information with you to the consultation so that we can expedite reimbursement and provide you with an accurate estimate of your treatment cost. We will provide you with a detailed treatment plan with the fee estimates given to us by your insurance company.
  • Your insurance company’s actual payment may sometimes differ from their estimate.
  • All co-payments are due at the time of service.

Payments

Payment is due at the time of service. 

  • All co-payments are due at the time of service.
  • If you have dental insurance, your estimated co-payment is due at the time of services.  For your convenience, we offer payment options in addition to cash and checks including credit card payments.  
  • We accept the following credit cards: Visa, Mastercard, American Express, and bank debit cards.  For payment plans please see below.

Dental Insurance (see dental insurances accepted) 

  • Your insurance policy is a contract between you and your insurance company.  We want to emphasize that our relationship is with you, not your dental benefits provider.  There are no guarantees of health insurance benefits. 
  • If you have dental insurance, we will complete and submit a claim form to your benefits provider as a courtesy to you.
  • If your insurance does not cover all or part of the treatment provided, you will be responsible for the payment of fees that are not reimbursed by insurance regardless of the estimate initially provided to you.  However, we are committed to helping our patients maximize their benefits and we will work with you to achieve the maximum benefits for your coverage.  
  • You will be responsible for leaving an appropriate method of payment on file with our office. After final claims are closed any remaining balance due will be your responsibility. We will attempt to contact you to inform you of such balances. (Claims/balances are closed after 95 days)  
  • Any accounts that can not be closed out directly with our office will be sent to a collection agency and associated fees will be charged to you. 
 

Payment Plans 

  • As a courtesy to our patients, we offer payment plans through CareCredit.  You may apply online, by telephone, or by facsimile.

Late Fees 

  • Should an overdue account exceed sixty (60) days, one and one-half percent (1.5%) interest per month (18% per year) will be charged. In the event your account exceeds ninety (90) days after all insurance claims have been paid, your account will be sent to a collection agency and/or small claims court and an additional $25.00 will be charged for administrative purposes.

Returned Checks 

  • Patients writing checks that are returned for any reason are subject to a “return check charge” of $50.00. In the event that a check is returned, we will require cash or a cashier’s check as payment for the original balance in addition to the returned check charge.